Frequently Asked Questions
Please reach us at Michele@DirectShipMattresses.com if you cannot find an answer to your question.
Most of our mattresses are made to order. Once we place the order it typically takes 5-7 days for the mattress to be made and then 5-7 days for shipping. Almost all mattresses can be shipped directly to your residence or to the store for you to pick up at no charge. We can have our delivery team deliver to your residence but there is a delivery charge for that which will be discussed at checkout.
Yes, we offer a 100-night sleep trial for Puffy, Helix, and MLily mattresses. We will provide more details when you are in the store.
Our mattresses are made of high-quality memory foam, natural latex, and steel coils. All our mattresses are CertiPur-US certified which means they have no harmful chemicals or off gassing.
Yes, almost all of our mattresses are made in the USA. We will be happy to show you which ones are American made.
No, at least not yet. Many of our mattresses are made in the US. Plus, some of our manufacturers, such as 3Z, make their own coils and pour their own foam reducing their exposure to tariffs.
Yes, we can have our delivery team haul away your old mattress and take it to the dump. There is a fee for this service and it will be discussed at checkout.
Yes! We have a clearance section and are often looking to sell old floor models or customer cancelations. Come by and see what we have today.
See Why Our Customers Love Us!
"Did lots of research for mattresses came across Direct ship, a great experience, lots of info, no pressure, loved everything about the store and owner Michele. Highly recommend this mattress shop." -- GC